by James Hall | Jul 29, 2021 | White Papers
The process through which customers and insurers find each other and bind coverage is called “matching.” The frictions of this process represent one of the highest costs of the traditional insurance model, as insurers acquire customers via expensive...
by James Hall | Jul 22, 2021 | White Papers
Shopping for insurance is a painful process, so the more convenient we can make the purchase process, the more customers should be willing to pay for the same level of coverage. Increasing access to information was long believed to improve how we make decisions, but...
by James Hall | Jul 16, 2021 | White Papers
The ‘switch-and-save’ insurance model is dead! Switching insurance providers is painful. The process normally involves long forms, hours waiting on the phone, and having to recall numerous trivial details about your life. Customers are unlikely to think about...
by James Hall | Jul 1, 2021 | White Papers
Once, insurance was a community resource, but over time it shifted away from its middle-class origins. The insulation from risk and loss that it provides became a privilege that far fewer people could afford. Chinese texts from 700BC tell us that public granaries were...
by James Hall | Jun 25, 2021 | White Papers
Matching Markets All markets have two sides (or more), but the two-sidedness of some markets is their distinguishing feature. Economists refer to such markets as matching markets, e.g., Marriage ‘markets’ (one-to-one); university places and students (one-to-many);...
Recent Comments